We cannot measure the impact of a company’s efforts to respect human rights without the voice of those who are impacted by its operations and practices. This area of work explores how to authentically and meaningfully bring the voice of affected stakeholders into the evaluation process.
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In this short Viewpoint, Shift Advisor Jana Mudronova discusses how meaningful stakeholder engagement can lead to more reliable, trusted and meaningful data, and play a key role in informing evaluation.
An increasing number of companies, investors and civil society organisations have expressed the need to better evaluate the effectiveness of company efforts to mitigate adverse human rights impacts in terms of outcomes for affected stakeholders. This paper focuses on ways to involve “stakeholder voice” in that evaluation, by which we mean the experiences, perspectives and insights of affected stakeholders. These are stakeholders who are affected by companies’ operations and business relationships, and can include community members, workers and consumers.
In this paper, Shift Advisor Lloyd Lipsett describes the best questions to ask and the best practices to use when evaluating your company's engagement with affected stakeholders.