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Getting it Right: Making Corporate-Community Relations Work

This go-to guidance book on corporate-community relations in the extractive sector is based on nearly 10 years of field experience at 40 operational sites around the world.

June 2009 | Mary B. Anderson and Luc Zandvliet; Greenleaf Publishing | Pages: 240

This overview is drawn from the link provided on this page.

For a thorough overview of what it takes to “get it right” with people affected by business activity, this seminal book reflects nearly 10 years of field experience and shares practical guidance for companies, particularly those with major projects impacting host communities. 

“This is by far the best book on community relations for corporate practitioners that I have read. It lays out the rationale, the issues, and the pitfalls in a strikingly simple but profound way and presents real case studies that point the way to positive outcomes for all stakeholders.” – Dr. Chris Anderson, former Director Corporate and External Affairs Africa, Newmont Mining Corporation

The book includes the following chapters:

  • How to Understand Getting It Wrong and Getting It Right: Toward a Framework for Analysis
  • Benefits Distribution: getting it wrong and getting it right
  • Corporate Behavior: getting it wrong and getting it right
  • Side Effects: getting it wrong and getting it right
  • Making the Transition from Getting It Wrong to Getting It Right
  • Special note on corporate operations in situations of conflict
  • Hiring Policies
  • Compensation Policies
  • Contracting Policies
  • Community Consultation and Negotiation
  • Special note on establishing grievance procedures
  • Community Projects
  • Working with Advocacy NGOs
  • Working with Government
  • Internal Management Issues that Determine the Success or Failure of External Relations
  • Measuring the Effectiveness of Stakeholder Engagement
  • ‘Even engineers can get it right…’


This book is available printed and as an e-book.

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