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Handling and Resolving Local-Level Concerns and Grievances

This resource, by ICMM, aims to help companies in the mining and metals industry better handle and resolve community concerns and grievances in line with the UN Guiding Principles on Business and Human Rights.

December 2019 International Council on Mining and Metals | Lloyd Lipsett

Shift worked with ICMM in 2018 and 2019 to update the guidance they provide to their members on how to put in place effective operational-level grievance mechanisms, in line with the effectiveness criteria of the UN Guiding Principles. Our role included co-facilitating workshops with ICMM members; developing case studies with the support of ICMM members and inputting into the new guidance.


Lloyd Lipsett

Senior Associate

As a Senior Associate with Shift, Lloyd focuses on bringing his expertise in human rights impact assessments to help our collaboration partners implement the Guiding Principles on the ground.

Lloyd Lipsett
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